Privacy Policy

1. Key principle

VoxyWatch is self-hosted: your call data (SIP, RTP, audio) stays on your server and NEVER reaches us. This policy covers only the website and the purchase process.

2. What data we collect

At purchase: name, email, hardware identifier (HWID) and payment data. Card data is processed by Paddle; we do not store it.

Support: the contents of the emails you send us.

Website & Navigation: technical CDN data (Cloudflare), anonymized web analytics and performance metrics (Google Analytics 4 / Google Tag Manager, Microsoft Clarity), and interactions with the chat widget (Google Customer Engagement Suite).

3. How we use it

To issue and deliver your license, provide support, analyze website performance, enable real-time chat assistance and — only if you opt in — send you product updates.

4. Third parties involved

Paddle (payment processing), Cloudflare (hosting, CDN and security), Google Tag Manager & Google Analytics 4 (web analytics), Microsoft Clarity (heatmaps & user experience analytics), Google Customer Engagement Suite / Dialogflow CX (Voxy AI chat assistant), and our transactional email provider (license delivery). Each processes data under its own policies.

5. Product telemetry

The software includes optional crash reports that do NOT contain call data, IP addresses, phone numbers or SIP content. You can disable them in settings.

6. Retention

We retain purchase data while your license is active and for as long as applicable legal and tax obligations require.

7. Your rights

You may request access to, correction of, or deletion of your data by writing to [email protected].

8. Cookies and Web Storage

The site uses analytics cookies (Google Analytics, Microsoft Clarity) to understand website usage and local storage (localStorage) to remember your language preference and chat widget state. You can disable or block cookies at any time through your browser settings.

9. Changes

We will publish any changes on this page with their update date.

10. Contact

Data controller: VoxyWatch. Contact: [email protected].