The customer calls first
A trunk silently degrades ASR from 90% to 70%. Global thresholds never see it. The ticket comes from the customer, not from monitoring.
SIP · SIPREC · HEP · 100% 自托管
为电信团队打造的 SIP 可观测性。
旨在让您的语音工程师更快、更高效、更有效。VoxyWatch 帮助语音团队通过专为电信打造的可观测性与人工智能，检测异常、理解 SIP 问题并加速事件分析。
一行命令安装 — 免费套餐，无需信用卡： 在 GitHub 查看
curl -fsSL https://raw.githubusercontent.com/VoxyWatch/publish/main/install.sh | sudo bash 每中继异常检测AI 仅辅助，从不执行厂商无关，多 SBC100% 自托管
开箱即用，兼容
AsteriskKamailioFreeSWITCHAudioCodesRibbonCisco CUBEAvayaRTPEngine
The problem
Your customer detects the failure before your NOC does
Hours per incident
Wireshark, grep on the SBC, manual captures and correlation by hand. Every incident burns hours of a senior engineer's time.
Escalating to the vendor
Without your own evidence, diagnosis ends in a ticket with the SBC vendor: days of waiting and zero control.
Zero inter-carrier visibility
Which carrier is degrading? Which destination is failing? Without per-trunk and per-country attribution, it's all opinion, not evidence.
🤖 The agentic NOC
A virtual NOC engineer that runs the incident loop end-to-end
DETECT → INVESTIGATE → DIAGNOSE → NOTIFY → ACT → LEARN
Actions execute only after your approval — and the AI has no tool to change your network. By design, not by promise.
Incident engine
Every anomaly becomes a persistent incident with a lifecycle (open → acknowledged → resolved), deduplication, an auditable timeline and stability-based auto-resolve. A dedicated Incidents tab with one-click actions.
Autonomous investigator
The moment an incident opens, VoxyWatch investigates by itself: sample failing calls, dominant SIP codes, failing IP paths, and whether other trunks degraded too — the local-vs-carrier tell. With your LLM key, it writes the probable root cause citing that evidence.
Telegram & email with action buttons
Critical incidents reach your phone with the diagnosis attached and inline buttons: Ack · Resolve · Investigate · plus a proposed remediation when one applies. Each portal user links their own chat with a one-time code. Every action audited by real username, gated by role.
Runbooks + case memory
Ships with field runbooks the investigator follows and cites step by step — add your own as JSON. Resolved incidents become institutional memory: “same as incident #123, resolved: carrier maintenance”.
Statistical confidence
CRITICAL must be earned: minimum sample size, measurement coverage, deviation from the trunk's own baseline, sustained degradation. Validated on production data: −92% false-critical noise.
Capacity forecast & digest
Audio retention is measured, not guessed — capacity incidents open before you run out. A daily/weekly digest lands in Telegram or your webhook on schedule.
🛟 Safe remediation, with your approval
Proposed actions come from a closed, code-level catalog (restart the capture sniffer, recompute baselines — never your SBC), execute only after your tap, and land in the incident timeline with who-approved-what.
适合谁
为运营真实语音网络的团队设计
运营商、ITSP、UCaaS 提供商、语音集成商。厂商无关、多 SBC、自托管。
运营商
覆盖每条互联的 NOC 视图：每条路由的 ASR/NER、每条中继的异常检测、5xx 突增即时标记。
ITSP
按客户的可视性、按目的地的质量、基于 ITU-T E.164 的运营商归属，以及您需要证明通话发生什么时的音频。
UCaaS 提供商
每个租户可审计的语音质量：MOS、抖动、丢包、PDD。在客户升级之前发现劣化。
语音集成商和 MSP
无需向 SBC 厂商升级即可诊断通话。基于证据的、跨平台的事件分析。
VoxyWatch
从一个 SIP 包，到您 NOC 需要执行的动作
捕获、归属、学习、解释 — 全部内置在一个自托管二进制中。
通用多源捕获
通过 UDP 和 TCP 接收来自 Asterisk、Kamailio、OpenSIPS、FreeSWITCH、Oracle/ACME、Ribbon、AudioCodes、Cisco CUBE 的 HEP v1/v2/v3 — 还有内置的 voxywatch-probe (Go + libpcap，amd64 与 arm64)，用于无法发出 HEP 的源。
运营商与国家情报
中继只需加载一次。每通呼叫将通过 IP/CIDR 自动归属到其运营商，并通过 ITU-T E.164 最长匹配引擎（197 个国家码）归属到目的国。ONNET 流量单独标记。
每中继自动基线
每条中继学习自己的正常值（每小时均值 ± σ）。捕捉全局阈值漏掉的隐性漂移 — 例如某运营商 ASR 从 90% 降到 70%。
NOC AI 副驾驶 — 自带密钥
按中继和汇总两种副驾驶：读取健康 + 基线 + 48 小时趋势，返回可能原因和 NOC 操作建议。支持 OpenAI、Anthropic、Gemini、OpenRouter。绝不接触 SBC。
内嵌 SNMP 代理 + 陷阱
内置 SNMP v2c/v3 代理，30+ OID，边沿触发陷阱：捕获丢失、嗅探器停止、ASR/MOS 偏低、磁盘/CPU/内存压力。MIB 可下载。可对接 PRTG、Zabbix、Nagios。
100% 自托管，没有例外
单一二进制 + PostgreSQL/TimescaleDB，安装器 60 秒内完成配置。您的硬件，您的数据，无云端，无遥测，无回拨。
VoxyWatch vs.
VoxyWatch 的定位
VoxyWatch 为 NOC 的 24/7 可观测性而构建。它补充 — 而非替代 — Wireshark 等抓包工具或 HOMER 等开源项目。
| VoxyWatch | HOMER | SBC 仪表盘 | Wireshark | |
|---|---|---|---|---|
| 自托管 | ✓ | ✓ | — | ✓ |
| Web 门户 | ✓ | ✓ | ✓ | — |
| HEPv1 / v2 / v3 | ✓ | ✓ | ~ | ~ |
| E-model MOS | ✓ | ✓ | ~ | — |
| SIPREC 音频重建 | ✓ | — | ~ | — |
| 浏览器内音频回放 | ✓ | — | ~ | — |
| 内置 AI 助手 | ✓ | — | — | — |
| 单一二进制安装 | ✓ | — | · | ✓ |
| 包级取证检查（专业工具） | · | ~ | — | ✓ |
🔒 PCI-DSS
Built for PCI-DSS environments
When your customers dictate card numbers by phone, sensitive RTP is dropped at the source. Payment audio never leaves the secure environment, never travels the network, never reaches VoxyWatch.
Strictest scope reduction
The Probe drops RTP of a payment window at the source — the smallest possible PCI scope for your deployment.
Hot-reload via JSON
Add or remove SSRCs in pci_suppress.json — Probe applies within seconds, no restart, no service window.
Defense in depth
Pairs with portal-side suppression for a two-layer guarantee: misconfigured Probe entries are caught server-side before storage.
CRM-friendly
Your contact-center system writes the SSRC entry when the agent triggers pause. Resume removes it. No new infrastructure.
🔗 MCP server
Your voice network, exposed to your agents
VoxyWatch ships a standalone Model Context Protocol server: connect Claude Desktop, Claude Code or any MCP-compatible agent and let it query health, KPIs, trunk status, CDRs and incidents — with evidence and diagnosis — through 6 read-only tools. Authenticated with the same scoped API keys.
voxywatch-mcp.js · 6 read-only tools · scoped API keysYour corporate AI can now interrogate your voice network.
HEP
兼容所有主流 SBC
任何 HEPv3 发送端都能即刻工作。其余设备也有详尽的 Wiki 指南。
Asterisk 原生 (HEP) Kamailio 原生 (HEP) OpenSIPS 原生 (HEP) FreeSWITCH 原生 (HEP) RTPEngine 原生 (HEP) RTPProxy 原生 (HEP) Oracle ACME / Net-Net 原生 (HEP) Sonus / Ribbon 原生 (HEP) AudioCodes Mediant 原生 (HEP) Cisco CUBE 通过 HEPlify / SPAN Avaya Session Manager 原生 (HEP) Sansay VSXi 原生 (HEP) CaptAgent 原生 (HEP) HEPlify 原生 (HEP) sngrep / sipgrep 原生 (HEP)
您的 SBC 不支持原生 HEP？用 HEPlify 边车或 SPAN 端口即可解决 — Wiki 中有分步说明。
specs
技术规格
轻量。在配置一般的服务器上也能流畅运行。
门户端口 3080 (HTTP) · 3443 (HTTPS)
HEP 端口 9060 UDP+TCP · 9910/9911 UDP
数据库 SQLite 3（WAL 模式）
最低内存 512 MB（推荐 2 GB）
操作系统 Linux (Debian / Ubuntu / RHEL)
HEP 版本 1、2、3（自动检测）
音频编解码器 G.711 / G.722
导出格式 PCAP · WAV · CSV · JSON
use cases
真实使用场景
从理论到诊断，只需几分钟。
调试运营商互联
按状态=失败筛选，打开任意呼叫，SIP 时序图会显示 INVITE → 100 → 486。5 分钟内确认根本原因。
审计 SIPREC 录音
重建音频，逐声道收听，并结合抖动与 RTCP 交叉比对，精确定位被叫方音频中断的位置。
验证新的 SBC
拨打测试呼叫，在上线前确认它们以正确号码、高 MOS 和干净的时序图显示。
由谁打造
由具有真实运营商级语音网络运维经验的网络工程师打造。
VoxyWatch 不是上个季度才学会 SIP 的通用可观测性平台。它由真正运营过语音网络的人设计，专为那些工程师而构建。
🔒 我们正在接入第一批客户的同时，早期采用者价格保持锁定。
FAQ
Frequently asked questions
The most common things buyers ask before getting started.
How do I cancel my subscription?
Open the Paddle customer portal and cancel from there in one click — link below. Your license stays active until the end of the billing period.
Open Paddle customer portal →Do you accept bank transfer, PayPal, or Stripe?
Yes, on request. Write to contact@voxywatch.com with your preferred method and plan length, and we set it up.
Can I upgrade from Pro to Telco without losing what I already paid?
Yes. Open a support ticket and we credit the unused portion of your Pro license toward the Telco plan.
What if my server is damaged or I need to change hardware?
Open a support ticket. We re-issue your license for the new HWID. Same plan, same expiration.
Do you issue an invoice for accounting?
Yes. Open a support ticket with your billing details (legal name, tax ID, address) and we send a proper invoice for your records.
Can I be billed in MXN, EUR, or another local currency?
On request. Open a support ticket with the currency and plan length, and we coordinate it outside the default Paddle USD flow.
What happens when my license expires? Do I lose my data?
No. Your CDRs, audio recordings, and configuration stay intact on your server. Only new captures are paused until you renew.
Does VoxyWatch send any data to the cloud?
No. VoxyWatch is 100% self-hosted. No telemetry, no call-home, no data leaves your network. The only outbound calls are AI copilot requests — and those use YOUR API key, going to YOUR chosen provider.
Is there a free trial?
Yes. The Free tier (50 concurrent calls, 1,000 CDRs) is lifetime free and includes every feature. No credit card. Install in 60 seconds.
Can the AI agent change my network?
No. The AI has no tool to touch your SBC — by design, not by promise. Proposed remediations come from a closed, code-level catalog (restart the capture sniffer, recompute baselines) and execute only after a human explicitly approves, with full audit of who approved what.
How does the AI copilot handle privacy?
It is bring-your-own-key. You configure your own OpenAI, Anthropic, Gemini, or OpenRouter API key. Requests go directly from your VoxyWatch instance to your AI provider. VoxyWatch never sees the data and never proxies through our servers.
🤝 Partners
Refer a customer, earn a commission
Earn 10% to 30% of the first payment when you refer a customer to VoxyWatch. The exact percentage depends on your involvement: a simple referral starts at 10%; active sales support (introductions, technical pre-sales, demo coordination) goes up to 30%.
- 1
Contact us at partners@voxywatch.com with the prospect details.
- 2
We agree on the commission percentage based on the support level.
- 3
When the customer pays for any plan (1 month, 6 months, 1 year, or 2 years), you receive your commission on that first payment.
- 4
Payment method and minimum payout agreed by email.
Get the terms
Email partners@voxywatch.com and we send the full program terms.